Informacje o stanowisku
Hays IT Contracting is a cooperation based on B2B rules. We connect IT specialists with the most interesting, technological projects on the market.
Join the group of 500 satisfied Contractors working for Hays’ clients!
For our Client we are currently looking for Candidates for the position of:
User Support Specialist
Location: Warsaw
Job type: B2B (with Hays Poland)
Length: long-term cooperation (first contract for 12 months)
Rate: 65-85 PLN/h net
Start date: ASAP/1 month
Working hours: business hours
Working model: 100% from the office in Warsaw
What will you do:
- Providing high quality technical assistance and support services for both internal and external users
- Processing simple and complex service requests and incidents reported via self-service portal, phone, e-mail or in person
- Proposing workarounds, troubleshooting and analyzing reported incidents
- Escalating reported issues to domain specific support lines if necessary
- Providing user guidance and advice
- Contributing to knowledge base development
- Contributing to support service improvement
- Creating a positive customer experience
- Preparing digital workplace: configuring, installing, replacing and distributing end user equipment (laptops, screens etc.)
- Executing digital workplace improvement projects eg. mass replacements of end user equipment (laptops, screens etc.)
- Working hours: 8/5 normal working days, normal working hours (exceptions may apply if agreed mutually)
- Other specific duties as assigned by supervisor
What we expect from you:
- Min. 4 years after high school education + minimum 3 years of working on similar job position
- Excellent practical knowledge of IT end user infrastructure (workstations, printers, peripherals etc.)
- Excellent practical knowledge of workstations operating systems
- Excellent practical knowledge of identity management
- Excellent practical knowledge of networking
- Practical knowledge of complex information systems and their interoperability
- Practical knowledge of M365 cloud services
- Practical knowledge of ITIL, especially incident and request fulfilment processes
- Practical knowledge of using ITSM solutions
- Excellent communication skills
- Knowledge of English on B2/C1 level
What will you get:
- Competitive salary
- Standard benefits - preferential rates for LuxMed and Multisport packages
- When you choose to work via Hays, you also get the opportunity to work for many of Hays' other leading clients in the future
What will the recruitment process look like:
- Your CV will be verified by Hays Recruiter
- Recruiter will contact you by phone - a 15-minute conversation about the project and your experience
- Technical conversation with the client – 1 meeting
- Offer
- Welcome to the project!
Hays Poland sp. z o.o. jest agencją zatrudnienia zarejestrowaną w rejestrze prowadzonym przez Marszałka Województwa Mazowieckiego pod numerem 361.
Praca WarszawaAdministrator IT WarszawaSpecjalista ds. bezpieczeństwa IT WarszawaWarszawa - Oferty pracy w okolicznych lokalizacjach
