HR Operations Team Lead

Your responsibilities

• Manage daily HR operational activities to ensure accuracy, efficiency, and timely completion of tasks - while continuously simplifying, standardizing, and error‑proofing workflows.
• Lead, support, and develop a high-performing HR Operations team by setting clear goals and providing ongoing coaching.
• Identify improvement opportunities and lead initiatives in standardization, automation, and process optimization. Validate benefits and sustain outcome.
• Analyze HR performance metrics and workflow data to proactively address risks, resolve issues, and remove bottlenecks. Review performance with the team and partners; drive corrective actions and root‑cause problem solving.
• Collaborate closely with internal stakeholders to ensure alignment and effective cross-functional cooperation. Remove bottlenecks and scale best practices across regions.
• Ensure full documentation and adherence to internal policies and regulations, act as a contact person for any audits.

Our requirements

• Minimum 4–6 years of HR Operations experience, including 3-4 years in a team lead or supervisory position.
• A proven track record in continuous improvement (e.g., Lean/Kaizen) and operational excellence (SLA/KPI, dashboards).
• Strong leadership skills with the ability to build trust, inspire others, and foster accountability.
• Experience in shared services environments and familiarity with HRIS tools such as SAP SuccessFactors or Workday with exposure to workflow/RPA or automation initiatives.
• Excellent analytical, organizational, and problem‑solving skills with a strong attention to detail.
• Strong communication skills and proven ability to collaborate effectively with cross-functional teams.
• High proficiency in English and solid command of Microsoft Excel. PowerPoint skills articulate ideas and results.
• Willingness to work in a hybrid mode (40% from the office, 60% from home in a week).

We are looking for a motivated and experienced manager to lead our growing HR Operations team. In this role, you will oversee daily HR processes, build a culture focused on quality, collaboration, and continuous improvement and ensure compliance with internal processes and controls. You will act as a key partner across HR, helping to streamline workflows and enhance service delivery.