Informacje o stanowisku
If you feel comfortable speakingEnglishin a customer-facing role, have proven experience in thecorporate environment, andwould like to join aglobal brand in Wrocław-APPLY!
What we expect
- Proven experience(around 1-2 years onwards) in a corporate environment in Customer Service/Logistics/Finance or similar
- Proficiency inEnglishon a B2 level onward (speaking and writing)
- Experience with SAP(orany ERP system) andSalesforce(or any CRM system) - nice to have
- Bachelors degree or higher from an accredited university
Employment agency entry number 47
this job offer is intended for people over 18 years of age
What we offer
- Great challenges with the B2B clients from the EMEA region (healthcare industry)
- Daily opportunities to work with CRM, SAP, Salesforce, and more
- The smooth recruitment process
- Hybrid/remote working model
- Business working hours (8:00-16:00) with an option of flexibility
- Private medical care (individual and family packages)
- Group insurance (in PZU)
- Sports card - MultiSport (for you and your loved ones)
- Online cafeteria - benefit platform (discounts e.g. for cinema tickets)
- Temporary contract (12 months)
Your tasks
- Customer Service support in the customer service export process
- Responding to customers via defined channels
- Liaise with the business on customer relationship management via Salesforce functionalities
- Registration and consideration of customer complaints
- Responsible for monitoring work queues for new requests
- Responsible for completing assigned tasks within SLA targets
- Identify opportunities to improve data quality & reduce cycle time
- May include training and deployment support pre and/or post go-live
- Responsible for escalation of issues if needed
- Positively contributes to and supports team efforts and objectives
Praca WrocławWrocław - Oferty pracy w okolicznych lokalizacjach
