Informacje o stanowisku

Opis stanowiska pracy

Twój zakres obowiązków

• Lead and further develop Service Excellence standards and the service management model
• Define and govern service management principles, KPIs/SLAs, and the service catalogue
• Ensure a consistent and scalable service delivery model across different organizational areas
• Develop the service portfolio (onboarding, scaling, changes, and decommissioning of services)
• Collaborate with Digital, Data & AI teams to enable automation and improve service quality
• Monitor service performance and provide reporting and insights
• Act as the key escalation point and advisor in Service Management topics

Nasze wymagania

• University degree in business, engineering, information management, or a related field
• A few years of experience in service design or a similar area
• Knowledge of ITIL and service management frameworks
• Experience in transformation environments
• Ability to connect business processes, data, and technology into integrated services
• Strong stakeholder management skills

To oferujemy

• A meaningful role with real impact on the organization and its development
• A supportive and caring work culture with a strong focus on work-life balance
• Development opportunities in an international environment
• An organization committed to sustainability, diversity, and inclusion

Wrocław - Oferty pracy w okolicznych lokalizacjach