Wrocław, Wrocław, Lower Silesian Voivodeship, Polska
Infor (Polska) Sp. z o.o.
9. 2. 2024
Informacje o stanowisku
technologies-optional :
SQL
Oracle
about-project :
Resolves clients questions or problems on use of product (area chemical and pharmaceutic industry) over the telephone or Internet focusing on product functionality. If needed conveys customer feedback to product development staff and co-operates with development in order to clarify the issue. Promotes and maintains a high quality, professional, service-oriented company image among users and team. Contributes information to the Support knowledge base, when necessary. Manages workload effectively following Global Support procedures to ensure successful completion of tasks. Takes initiative to constantly develop skills given functional area of the product.
responsibilities :
Serve as primary support liaison between company and customer and documents incidents in required tracking system
Analyze reported issues, checks it directly on customer´s end and reproduces in internal system
Participate in issue solving process
Communicate with Development and other departments (i.e. project managers) whenever necessary
Upon request participate in special projects or teleconferences with customer
Maintain Support knowledge base – internal or public entries, publish product information provided by Product Management
requirements-expected :
Very good or good command of German (C1),
Strong communication skills,
Great analytical skills,
Readiness to speak to customers
offered :
Employment contract
Possibility to report creative work for increased cost of income purposes
Private healthcare, Sodexo LunchPass, MyBenefit
Work in the best office in Wrocław, located in the city center with a relax zone.
Language classes
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
