Wrocław, Wrocław, Lower Silesian Voivodeship, Polska
Infor (Polska) Sp. z o.o.
4. 5. 2024
Informacje o stanowisku
technologies-expected :
SQL
Oracle
about-project :
Resolves clients technical questions or problems on use of Infor products (ERP and finance products) over the telephone or Internet. If needed conveys customer feedback to product development staff and co-operates with development in order to clarify the issue. Promotes and maintains a high quality, professional, service-oriented company image among users and team. Contributes information to the Support knowledge base, when necessary. Manages workload effectively following Global Support procedures to ensure successful completion of tasks.
responsibilities :
Analyze reported issues (technical and concerning data base), checks it directly on customer´s end and, if possible or necessary, reproduces in internal system
Participate in issue solving process
Communicate with Development and other departments whenever necessary
Upon request participate in special projects or teleconferences with customer
Maintain Support knowledge base – internal or public entries
requirements-expected :
Good or good command of German (C1),
Very good command of MS Windows,
Databases (MS SQL and Oracle),
Strong communication skills,
Great analytical skills,
Readiness to speak to customers
offered :
Opportunity to work with the 3rd largest Enterprise Software company in the world.
Training and development programs.
Rewarding career in an international working environment.
Opportunity to work alongside recognized experts in the field.
My Benefit System.
Sodexo.
Private Medical Care.
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
