Junior Service Desk Specialist with European Languages
15210
Obowiązki
- Provide 1st line support through phone, chat and e-mail;
- Log and prioritize incidents and service requests in a ticketing system and route it to a proper resolution group according to the process;
- Deliver remote assistance through various tools to resolve issues by providing step-by-step solutions;
- Maintain regular communication with managers and users;
- Assist in troubleshooting and resolving hardware, software, and network-related issues;
- Proactively seeking opportunities to improve processes and customer service, providing recommendations for improvements;
- Share information by creating knowledge entries in the knowledge database and participating in the reviews of existing knowledge articles to ensure accuracy;
- Adhere to security and compliance protocols to protect sensitive data.
Wymagania
- Punctuality;
- Strong communication and interpersonal skills;
- Positive energy, inquisitiveness, willingness to get involved and a high sense of responsibility for the entrusted tasks;
- Good level of written and spoken English and one of below languages:
- French
- German
- Spanish - Flexibility to work on shifts 24/7.
Oferujemy
- Knowledge of M365 applications and services;
- Experience with remote desktop tools;
- Experience with Service Now ITSM tool.
Źródło: ArcelorMittal/Praca
