We are on an exciting journey building a digital environment for the Knauf Group that is as groundbreaking as our products for the construction industry. If you are looking for a global impact that is shaped by values such as entrepreneurship, commitment, partnership and Menschlichkeit, the position of Service Desk Agent 1st Line with English could be the ideal challenge for you.
responsibilities :
Act as the first point of contact via phone, email, and ticketing system
Investigate, resolve, or escalate all reported tickets with a focus on achieving a high 1st level resolution rate
Provide initial assessment of incidents and service requests
Resolve tickets in line with internal procedures and escalate when necessary
Comply with procedures, segregation of duties, and service levels
Contribute to knowledge management
Perform other duties assigned by Team Coordinator/Lead
requirements-expected :
Fluent in English
Familiarity with desktop OS (Windows 7/Windows 10).
Basic knowledge of troubleshooting applications (Outlook, MS Office, SCCM).
Experience in basic hardware issues troubleshooting and drivers support.
1+ years of experience in Infrastructure support service desk or relevant desktop support
offered :
Security: Permanent employment contract in a stable, successful family owned business
Flexibility: A wide time window for flexible working and weekly home office days
Fitness and health: Discounts on various sports and leisure activities, active health promotion, private health care, occupational safety, and more
Time Savings: parking and direct access to public transport (train, bus)
Feel Welcome: Welcome days and individual onboarding, company and team events
Personal career and career development: Individual support for extra-occupational studies, further education and training courses
Benefits and vouchers: Employee vouchers and discounts with well-known brands as well as discounted employee purchasing
Inspiring work environment: Our nicely designed office offers you an environment that fosters creativity and productivity. We love coming together as a team here!
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
