Our Client is a US-based cybersecurity company headquartered in New York City whose mission is to support its clients in mitigating cyber threats. They are focused on three main areas: Cyber Breach Response, Cloud Security Services, and Proactive Cyber Services. Their military-grade professionals have decades of experience in cyber operations and apply their knowledge of the attacker perspective to facilitate efficient, effective, and scalable responses to cyber breaches. Their growing team combines operational and technological disciplines with instinctual methods to keep their client’s information safe.
Our client: US-based cybersecurity company headquartered in New York City
Location: Remotely from Poland
Salary: up to 46 USD/h + VAT on B2B
Working time: 15:00- 23:00 (Polish time)
responsibilities :
Manage clients Kaseya Operations Platform;
Resolve escalated helpdesk tickets;
Client onboarding, server and network deployments or migrations, infrastructure guidance to C-suite clients, including design and implementation oversight;
Provide support for various clients and infrastructures (Wi-Fi, network switches, FWs, servers, network connections, ISP connectivity);
Level 3 support including account and equipment maintenance, setup of user accounts and devices, software/OS upkeep, troubleshooting, deployment of IT assets, ensuring system functionality and efficiency.
requirements-expected :
5+ years of experience as IT Support Specialist;
Knowledge of O365/M365 (Outlook, Teams, Sharepoint, OneDrive, Defender, etc.), Windows OS, Windows 10/11, Mac OS, Azure Cloud, and Windows Server, VMware/Windows Hyper-v;
Experience in supporting project implementations including server, firewall, email, file migrations, Active Directory, MFA/VPN rollouts, and new business applications;
Knowledge of networking fundamentals including TCP/IP, MAC, VLAN, VPN, DHCP, FIREWALL, NAT, IPS, IDS, RADIUS, and MFA;
Advanced diagnosis and troubleshooting skills of technical issues;
Excellent internal/external customer service skills, proficiency in working both independently and collaboratively within a team;
Excellent English skills.
offered :
Great opportunity for personal development in a stable and friendly multinational company;
Competitive salary;
Remote work together with participation in global projects;
A possibility of growing your craft alongside like-minded professionals.
