International Paper Global Business Services Center
4. 5. 2024
Informacje o stanowisku
responsibilities :
Provide dedicated IT resolution and incident management services to International Paper employees by receiving, tracking, prioritizing, and documenting IT incidents, inquiries, and requests for service via phone and web-generated tickets
Resolve IT incidents using the knowledgebase, minimizing the impact and cost of IT changes/problems to the company
Follow and understand incident resolution processes with focus on appropriate routing of tickets
Meet clearly defined performance metrics
Work efficiently in a Team environment
requirements-expected :
Customer focus and exceptional phone etiquette
Good communication and listening skills
Excellent time management and organizing skills
Analytical problem solving abilities
Detail oriented
IT support experience would be an asset
Fluency in written and spoken English
Fluency in written and spoken Spanish would be an asset
Readiness to work afternoon and evening hours
Readiness to work around one weekend shift per month
benefits :
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
