Informacje o stanowisku

responsibilities :

• Resolving incidents, requests and problems.
• Analyzing the problem and co-ordinating with other teams to fix the issue
• Owning the issue and driving till closure
• Supporting the production environment, accessing upstream and downstream applications
• Striving for continuous process improvement in close cooperation with the Feature teams in Paris and Bangalore
• Creating and maintaining required documentation/manuals to work towards standardizing processes
• Keeping process and documentation up to date.

• At least 3 years of experience in a position related to IT Application Support
• High analytical skills
• High interpersonal and communication skills
• Understanding of Support methodologies
• Proficient knowledge of ITIL Availability Management, Service Continuity Management,Problem management and Change management
• A flexible attitude and adaptable approach
• Able to work autonomously and use initiative where appropriate
• Organised and able to prioritise work appropriately
• Proficiency in English

• Work in a pleasant atmosphere, in a brand new central-Warsaw office, as part of an international team
• Active role in an international structure and opportunity for development
• Access to learning platforms and language courses
• Employment contract
• Competitive salary based on seniority and skills
• Support in quick adaptation with the company
• Benefit package including extensive health package with dental care, hybrid work opportunity, meal allowance, holiday fund and many more

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• dental care
• retirement pension plan
• saving & investment scheme
• preferential loans
• meal passes
• holiday funds
• employee referral program
• home work allowance

Warszawa - Oferty pracy w okolicznych lokalizacjach