Customer Care - Sales Support Manager

Your responsibilities

• Leads and motivates order processing team leads and members in the business center.
• Ensures achievement of performance and quality standards defined for the team.
• Conducts regular performance reviews and analyses by monitoring and interpreting KPIs.
• Manages budgeting and forecasting for order processes.
• Manages resolution of disputes on operational level.
• Identifies and implements measures to drive continuous operational and data quality improvement.
• Collects, summarizes and distills process optimization and innovation ideas to discuss and share.
• Plans staff responsibilities, in collaboration with team leads.
• Supports and develops the team through regular communication, planning, coaching and performance reviews.
• Supports the transition of local order processing processes into the business center.

Our requirements

• Master's degree in business-related studies.
• Typically, 5-8 years of experience in sales support, customer care, or the management of sales back-office activities, including managerial roles.
• Experience in supervising staff for order processing, or other core sales support processes, within a complex, large volume, and dynamic environment.
• Experience in working in a business center.
• Understanding of order management / sales support processes.
• Fluent business English (oral and written skills).
• Good understanding of SAP.