Customer Care - Sales Support Senior Team Lead

Your responsibilities

• Management of daily Sales Support operations in cooperation with the Manager.
• Leading, developing, and supporting the Sales Support team which is providing services to the subsidiaries within the DACH region.
• Creating process documentation and reviewing desktop procedures.
• Driving results for all sales support activities and ensuring proper reporting.
• Active monitoring of the KPIs and ensuring their fulfillment.
• Change management and driving process improvements within the Team.
• Supporting the Team with expert knowledge.
• Engaging in any external/internal audit activities.

Our requirements

• Master's degree in economics or related studies.
• Minimum 2 years of experience in managing teams.
• Good knowledge of Order Management, Customer Care or Supply chain would be an asset.
• Good communication skills in English (oral and written skills).
• Good communication skills in German (oral and written skills) will be an advantage.
• Knowledge of SAP.
• Experience in working in a business center, within a complex and international environment.
• Willingness to work in a hybrid mode (40% at the office and 60% from home in week).