R Systems is looking for a talented Support Engineer fluent in Japanese to join our growing team focused on 1st Line Support.
This is an excellent opportunity for people with strong IT experience and beginners looking to jumpstart their careers in the field of information technology to embark with us on an adventure and learn new technologies. If you’ve been looking for the opportunity to work remotely and take on a new challenge, now is the time to get to know each other!
responsibilities :
Monitor alarms, alerts, and system performance to ensure service levels are maintained and exceeded, taking remedial action to address issues in accordance with the prescribed processes
Execute event and analyses reports for various stakeholders
Escalate issues in line with operational processes to ensure SLA performance is adhered to
Actively communicate the status of issues & events, tracking actions to ensure an appropriate audit trail is in place
Assist in the onboarding of operator integrations
requirements-expected :
Excellent communication skills, both written and verbal, in Japanese (fluent) and English (Intermediate), as you will be working with Japanese customers
Passion for IT, even with very little experience (students are also welcome)
A can-do attitude and a proven eagerness to learn and acquire new skills
Ability to work in shifts 24/7 (of course, your schedule and life-work balance will be greatly taken into account)
Level head, calm and clear thinking, open-mindedness, and flexibility
offered :
Remote, hybrid or office work – you choose
More free time to enjoy throughout the year: longer holidays than standard, 5 free days/year for professional training, paid study holidays, flexible working schedule and so much more
Private medical subscription for you and family members
Customized training and professional certifications programs to achieve your learning and career goals
Free and unlimited access to Udemy online learning platform, to learn all and everything from programming and cloud computing to home gardening 101
Mobile device and mobile subscription plan
Cool and comfy office located right in the heart of the city
