We are currently looking for On-site IT Support Technician willing to assist each line of the business from the technical perspective on the shift basis.
responsibilities :
Serving as the first point of contact for customers seeking technical assistance in person at support locations.
Providing Level 1 support to IT users for basic software and hardware of end-user computing and desktop-based LAN systems.
Providing technical advice, guidance and informal training using hardware and software programs.
Troubleshooting and restoring routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures.
Developing an understanding of appropriate procedures, policies, practices, and systems.
Performing remote troubleshooting through diagnostic techniques and pertinent questions.
Directing unresolved issues to the next level of support personnel. Providing accurate information on IT products or services.
Recording events and problems and their resolution in internal ticketing systems.
Follow-up and update customer status and information.
Collaborating with Field service team troubleshooting video conferencing equipment and inspection of video conferencing spaces and technical support of event spaces and events.
Co-ordinating with Third party vendors to replace parts (or) fix issues with hardware.
Performing Asset management HAM & SAM.
requirements-expected :
Proven experience as a help desk technician or IT support technician
Strong understanding and troubleshooting resolution skills of computer systems, mobile devices and other tech products including mobile device management (MDM), iOS/ Android, Mac, Windows, and Linux operating systems.
Ability to diagnose and resolve basic to moderately complex end-user technical issues
Proficiency in English, excellent task management, verbal, and written communication skills
Customer-oriented technical professional
Technical support professional with proven commercial experience in the IT technical support field focused on end-user support
offered :
Competitive salary with cafeteria benefits and bonuses
Opportunity to be part of a rapidly expanding global organization
