Informacje o stanowisku

responsibilities :

• Be the 1st point of contact for remote support tasks including:
• issue assessment (obtain customer issue description and identify faulty component)
• troubleshoot digital issues (incl. documentation) and carry out customer consultation via phone and Teamviewer
• assess technical installation feasibility & provide customer consultation
• Capture all technical and customer information in Siroforce Local, SFDC
• Able to analyze and identify and resolve all customer problems in an analytical fashion (e.g., using error trees)
• Able to implement next steps needed to resolve issues (Software support, Field Service Technician, Dealer partner or Bensheim C/S)
• Follow up on customer resolved issues
• Maintain library of technical information incl. updating/creating error trees as part of the continuous improvement process
• Advise customer/wholesalers of spare parts to order
• Advise C/S of spare parts to order for Field Service Technicians
• Direct customers to further learning/educational resources
• Cascade sales opportunities to responsible sales person via SFDC
• Support promotional activities to relevant customers

• Engineering degree or similar
• Previous experience in Technical Sales Support / Customer Service background or similar
• Good understanding of clinical workflows in practices
• Experience with digital equipment, CADCAM technology preferred
• Experience in dealing with customers
• Product and industry knowledge
• Ability to provide technical and customer service support
• Excellent local language skills + fluent English (spoken & written) - required
• Microsoft Office: Word, Excel and PowerPoint
• Contact Management Systems
• Internet and Email Applications
• Order Processing Systems
• Remote PC support software e.g. Teamviewer
• Command prompt, Basic networking skills

• An entrepreneurial work environment that encourages creativity and innovative ideas
• The opportunity to further grow your career in an international organization
• A market-leading company with an excellent image
• A varied and challenging job with personal responsibility
• A dynamic, result-oriented and collegial team

• private medical care
• life insurance
• integration events
• corporate car available for private use
• retirement pension plan
• corporate credit card
• parking space for employees
• pre-paid cards
• holiday funds
• birthday celebration
• employee referral program

Warszawa - Oferty pracy w okolicznych lokalizacjach