Informacje o stanowisku
Company Overview: Forward Thinking Systems, LLC is a leading technology company specializing in advanced telematics, fleet management, and video-based safety solutions. We are dedicated to helping businesses, governments, and organizations optimize their operations and enhance safety through cutting-edge technology. Our mission is to empower our clients to thrive in an ever-changing world by providing innovative, reliable, and user-friendly solutions.
Job Summary: The Technical Support Specialist performs technical service-related operations. This position works directly with our clients and the technical support team on issues, escalations, testing our hardware/software products, updating internal systems to reflect customer information.
JOB Details:
Salary: 5 500,00 zl gross monthly
Contracts: Employment
Full-Time in Office
Must have
- Windows
- Linux
- Microsoft
- Customer service
- Technical support
- Account management
- English
Must have: Required and Preferred Qualifications:
- 1+ years relevant work experience in customer-facing Customer Support, Account Management, Implementation, Technical Support, Consulting, Workflow Management and/or Project Management role
- Ability to multitask and work effectively in a fast-paced environment.
- Excellent verbal and written communication skills
- Strong organizational, prioritization, and time management skills
- Ability to follow written instructions and keep accurate records of completed work in accordance with company processes and procedures
- Must be familiar with Windows, Microsoft Office Suite and basic PC hardware.
Role-specific Competencies:
- Following Written Instruction: Following written instructions and detailed procedures to ensure consistent results.
- Recordkeeping: Keeping accurate records of completed work in accordance with company processes and procedures.
- Prioritization: Ability to effectively prioritize and manage own time while responding to a diverse range of customer inquiries.
Essential Functions:
Technical Support:
- Works directly with customers, fielding inbound calls and emails as well as making outbound calls and emails to provide support
- Lead client expectations, dependencies, and deliverables throughout the onboarding process to ensure key achievements are met on-time and within the scope
- Provide multi-faced support both to customers and internal teams, including resolving problems, explaining products and services, training on use of software, configuration of software, troubleshooting
- Managing and upholding the troubleshooting escalation process
- Establishing and maintaining strong relationships across teams and with staff/clients
Team Oversight:
- Provides daily oversight to team members, ensuring daily goals are met and clients are handled professionally and with a high-level of customer focus.
- Identify and implement process improvements, ensuring efficient and effective operations.
Your responsibilities
- Handles technical support tickets and escalations
- Receive and evaluate feature requests, bug reports, and performance issues
- Engages clients on support calls, escalation calls, and conference calls when needed
- Works directly with development on new software and hardware projects
- Learns new features, products, and enhancements quickly
- Works with Sales for training purposes
- Maintains advanced knowledge of specialized FTS systems and services
Job details
- Recruitment language: English
- Start ASAP
- Permanent contract
- Paid holiday for: Employment contract
- No remote work
- Flexible hours
- No travel involved
Equipment supplied
- Windows
- Computer: Workstation
- Monitors: Two
Methodology
- Agile management
- Issue tracking tool
- Main tools: Windows
- Working hours: Various Shifts Available
Perks in the office
- Free coffee
- Bike parking
- In-house trainings
- No dress code
- Startup atmosphere
Benefits
- Sport subscription
- Private healthcare
- International projects
Wyrażam zgodę na przetwarzanie podanych przeze mnie danych osobowych zawartych w aplikacji dla potrzeb niezbędnych do realizacji procesu rekrutacji zgodnie z Rozporządzeniem Parlamentu Europejskiego i Rady (UE) 2016/679 z dnia 27 kwietnia 2016 r. w sprawie ochrony osób fizycznych w związku z przetwarzaniem danych osobowych i w sprawie swobodnego przepływu takich danych oraz uchylenia dyrektywy 95/46/WE (RODO). Jednocześnie oświadczam, iż zapoznałem się informacjami administratora o przetwarzaniu danych oraz z prawami jakie przysługują mi na mocy powyższego Rozporządzenia.
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