Informacje o stanowisku

Are you passionate about managing and motivating Customer Service teams? Can you inspire your team to perform and achieve high results? If, in addition, you already have experience in a similar position and you are fluent in English, then be sure to read the following announcement, because for our client who is building its structures in Poland we are looking for a Team Leader of the Customer Service team.

Join our dynamic team and start an unforgettable professional adventure!

What we expect

• Experience in a similar position in managing teams in the customer service area
• Fluency in English, both spoken and written (min. C1)
• Ability to easily build and maintain relationships with people at all levels of the business
• High coaching and mentoring skills
• A growth mindset for both self and subordinate team development
• Ability to interpret data and and solve problems  
• Availability to work in shifts from: 9:00 - 21:00

Employment agency entry number 47

this job offer is intended for people over 18 years of age

What we offer

• Employment under an employment contract
• Attractive remuneration
• Shift work: (availability required: 9:00 - 21:00)
• Opportunity to work in an international environment with English
• Benefit package
• Possibility of hybrid work

Your tasks

• Motivate and inspire his team to achieve optimal results and be accountable for the performance of his teams  
• Setting achievable, challenging goals and objectives for the team in accordance with applicable standards and procedures
• Taking a balanced approach to performance management in terms of productivity, quality, competencies and behaviors  
• Implementing effective performance management techniques, coaching, developing and supporting team members
• Foster a “can-do” culture in responding to internal and external customers and clients  
• Acting as a point of contact for customer inquiries and escalation as needed 
• Strive to deliver high quality results for self and team
• Effectively using available systems and processes to effectively manage the team    
• Improve services to ensure efficient use of resources and accuracy of reporting   

Katowice - Oferty pracy w okolicznych lokalizacjach