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Support Engineer (CMS & Application)
  • Bydgoszcz
Support Engineer (CMS & Application)
Bydgoszcz, Bydgoszcz, Kuyavian-Pomeranian Voivodeship, Polska
VML Enterprise Solutions
4. 5. 2024
Informacje o stanowisku

Support Engineer (CMS & Application)

Miejsce pracy: Bydgoszcz

Technologies we use

Expected

  • Git
  • Jenkins
  • CI/CD
  • ITIL

Optional

  • Content Management System
  • CMS

Operating system

  • Windows
  • Linux

About the project

We are looking for someone with technology and business experience who can hit the ground running and provide exceptional support services. This position is perfect for you if you are highly communicative, passionate about technology, business support and you are looking for a challenging opportunity to grow and develop your skills in collaboration with great team. Join us in our mission to deliver exceptional support services and provide innovative solutions to our clients.

Your responsibilities

  • Support CMS end-users with the use of the main content creation application as well as with various integrated 3rd party solutions (technical and business level)
  • Utilize your experience in customer service and IT application troubleshooting with an additional focus on Linux-based architecture
  • Support IT professionals by setting up, maintaining, and troubleshooting customer applications and backend/support services
  • Work in a multi-system (Linux, Windows) and multi-cloud (AWS, AZURE, GCP) environment
  • Monitor multi-technology computing platforms, interfaces, and servers (Zabbix, NewRelic, Grafana, DataDog)
  • Deliver high-quality remote product training and specialized services to customers

Our requirements

  • Business experience in application support as well as website troubleshooting (familiarity with CMSs would be an advantage)
  • Good understanding of basic DevOps principles & tools (GIT, Jenkins, basic CI/CD understanding) and cloud solutions
  • Great interpersonal skills and genuine desire to help people
  • Ability to think outside the box
  • Fluent English (min. B2)
  • Willingness to learn and develop your skills
  • Previous experience with ITIL framework & Agile methodologies

This is how we organize our work

This is how we work

  • agile

This is how we work on a project

  • Continuous Deployment
  • Continuous Integration
  • DevOps

Development opportunities we offer

  • assistance in preparation to public speeches
  • development budget
  • external training
  • industry-specific e-learning platforms
  • intracompany training
  • mentoring
  • soft skills training
  • substantive support from technological leaders
  • support of IT events
  • technical knowledge exchange within the company

What we offer

  • Salary depending on the skills presented: 9 000 - 12 000 PLN gross. Choose the type of employment that works best for you.
  • Hybrid work style and flexible working hours
  • Annual bonus dependent on company profit
  • Budget for training and development (conferences, certifications, workshops and other), internal knowledge-sharing initiatives Additional paid days off as an anniversary reward
  • Cafeteria system (MyBenefit) and Pyszne Pay
  • Private healthcare for you and your family (Luxmed VIP package)
  • Group insurance and travel insurance
  • Co-financing your holidays, kindergarten, Multisport Plus, and others
  • Referral Program – you can receive up to 10 000 PLN gross for employee recommendation
  • English lessons during work hours
  • Office and online integration events and team building activities
  • Internal knowledge sharing and team initiatives (hackathons, lightning talks, mentoring, team and company-wide retreats)
  • Support from your first days at VML - a designated mentor who will support you through your whole career at VML
  • Work equipment tailored to your needs with delivery to your door

Benefits

  • private medical care
  • sharing the costs of professional training & courses
  • life insurance
  • remote work opportunities
  • flexible working time
  • fruits
  • integration events
  • corporate gym
  • corporate sports team
  • corporate library
  • no dress code
  • video games at work
  • coffee / tea
  • drinks
  • parking space for employees
  • leisure zone
  • extra social benefits
  • sharing the costs of tickets to the movies, theater
  • holiday funds
  • sharing the costs of holidays for kids
  • christmas gifts
  • employee referral program
  • opportunity to obtain permits and licenses
  • charity initiatives
  • extra leave

At VML Commerce & Technology, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect. As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.

VML Enterprise Solutions

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

I hereby acknowledge that Wunderman Thompson Technology Sp. z o.o., Poznań ((61-569), ul. Wierzbięcice 1A is authorized to process my personal data included in my job application including my name and surname, date of birth, contact details which I indicated, as well as information about my education, professional qualifications and previous work experience (where it is needed to confirm competences and experience), for the purposes of the current recruitment process, and being aware that I can withdraw my consent mentioned below at any time by submitting my withdrawal to jobs-pl-tech@wundermanthompson.com and that the withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal: I hereby authorize Wunderman Thompson Technology Sp. z o.o., Poznań (61-569), ul. Wierzbięcice 1A to process my other personal data included in my job application for the purposes of the current recruitment process.

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  • Bydgoszcz - Oferty pracy w okolicznych lokalizacjach


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