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Sourec 2 Pay Helpdesk Specialist
Poznan
NR REF.: 1185984
We are looking for a Source 2 Pay Helpdesk Specialist who will join leading global supplier of catalysts, engineered materials and fine chemicals located in Poznań.
Responsibilities
•Act as the Subject-Matter Expert (SME) of the S2P Helpdesk
•Analyze and provide secondary resolution on the chronic issues assigned by the S2P
Helpdesk Tier 1 Support through the ticketing system
•Perform deep dive analysis on all assigned requests/ issues and escalate to the appropriate support group to expedite the requests and resolve system and/or data related issues
•Identify quality solutions and communicate in an effective and timely manner
•Perform call back processes (customer facing) for both internal and external customers to expedite issue resolution
•Contribute to ensuring that the team’s key performance metrics and targets are met
•Improve efficiency and customer satisfaction by proactively seeking opportunities to optimise and improve existing processes and tools
•Act as ancillary service and intelligence in providing feedback, resolution, and intelligence source for any process improvement breakthroughs
•Collaborate with global team members involved in the source to pay process
•Ensure close connectivity and alignment with the Integrated Supply Chain (ISC) organisation
•Understand Error Messaging across Source to Pay platforms and systems
•Monitor and resolve technical issues related to interfaces between Ariba and various internal systems and ensure data accuracy
•Handle defect tracking process, issue resolution, and escalation procedures
•Creation of reports related to Source to Pay Helpdesk performance, projects, etc.
•Act as backup support for S2P Helpdesk Tier 1
Required Qualifications:
•Relevant experience in Source to Pay, Procure to Pay or Accounts Payable
•English and German languages are required
•Proficient in Microsoft applications (Word, Excel, PowerPoint, Access
•Work knowledge in SAP ECC 6, R3 or HANA, Ariba Supplier Network
•Strong analytical, problem-solving mindset and debugging skills
•Experience on Ariba modules, such as, but not limited to the following
−Buying, multi-ERP edition
−Commerce Automation
−Supply Chain Collaboration for Buyers forecast add o n
−Payables
−Guided Buying
What we offer:
•Annual Bonus
•Remote work policy –– hybrid working model
•Premium Medical Insurance (Medical Insurance (for employees & family members) & family members)
•Life Insurance (for employees & family members)
•Reimbursement for glasses for computer work
•Sports Card
•Language Course
Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.