The ServiceNow team at Sonova is a small global team responsible for developing and governing the company’s ServiceNow platform, supporting around 2,000 users worldwide.

Working in a lean setup with a Product Owner and Developers, the team owns platform architecture, standards, and roadmap while partnering with external vendors for larger initiatives. The environment is ITSM-focused (CMDB, Asset Management, integrations) with a structured DEV–TEST–PROD model and regular upgrades, offering strong ownership and real impact on the platform’s evolution

Service Now Analyst / Developer

Your responsibilities

• Configure and implement ITSM modules in collaboration with Global IT Service and Application Managers
• Design and maintain ServiceNow workflows, automations, catalog items, and platform configurations
• Manage ACLs, scripts, business rules, and day-to-day platform administration
• Support users and coordinate with support teams and external partners
• Participate in CAB and ensure security, compliance, and license planning
• Contribute to ongoing improvements, maintenance, and ServiceNow projects

Our requirements

• Minimum 3 years of experience as a ServiceNow Developer
• Degree in Business Administration, Computer Science, IT, or equivalent experience (ITIL certification is a plus)
• Solid experience with the ServiceNow platform and integrations (e.g., Jira, SAP)
• Knowledge of ITSM processes, Configuration management Database, DR, SLA and infrastructure
• Strong analytical and problem-solving skills with high quality standards
• Able to prioritize effectively, work independently, and show resilience
• Service-oriented, reliable, and collaborative with strong interpersonal skills
• Experience working in Agile project environments
• Good command of Microsoft 365 and Windows
• Strong written and spoken English

What we offer

• As one of the world’s leading hearing care providers headquartered in Switzerland, we are committed to building an inclusive culture. We create an environment where you can balance a successful career with your commitments and interests outside of work through our flexible hybrid working model. We offer a wide range of training opportunities for both your professional and personal development, along with exceptional growth opportunities supported by individual development plans.