The ServiceNow team at Sonova is a small global team responsible for developing and governing the company’s ServiceNow platform, supporting around 2,000 users worldwide.
Working in a lean setup with a Product Owner and Developers, the team owns platform architecture, standards, and roadmap while partnering with external vendors for larger initiatives. The environment is ITSM-focused (CMDB, Asset Management, integrations) with a structured DEV–TEST–PROD model and regular upgrades, offering strong ownership and real impact on the platform’s evolution
responsibilities :
Configure and implement ITSM modules in collaboration with Global IT Service and Application Managers
Design and maintain ServiceNow workflows, automations, catalog items, and platform configurations
Manage ACLs, scripts, business rules, and day-to-day platform administration
Support users and coordinate with support teams and external partners
Participate in CAB and ensure security, compliance, and license planning
Contribute to ongoing improvements, maintenance, and ServiceNow projects
requirements-expected :
Minimum 3 years of experience as a ServiceNow Developer
Degree in Business Administration, Computer Science, IT, or equivalent experience (ITIL certification is a plus)
Solid experience with the ServiceNow platform and integrations (e.g., Jira, SAP)
Knowledge of ITSM processes, Configuration management Database, DR, SLA and infrastructure
Strong analytical and problem-solving skills with high quality standards
Able to prioritize effectively, work independently, and show resilience
Service-oriented, reliable, and collaborative with strong interpersonal skills
Experience working in Agile project environments
Good command of Microsoft 365 and Windows
Strong written and spoken English
offered :
As one of the world’s leading hearing care providers headquartered in Switzerland, we are committed to building an inclusive culture. We create an environment where you can balance a successful career with your commitments and interests outside of work through our flexible hybrid working model. We offer a wide range of training opportunities for both your professional and personal development, along with exceptional growth opportunities supported by individual development plans.
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
life insurance
fruits
corporate products and services at discounted prices
integration events
no dress code
coffee / tea
drinks
leisure zone
extra social benefits
sharing the costs of tickets to the movies, theater
