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Responsibilities : Providing IT support to end users located in various locations globally Analysing, troubleshooting and providing fixing solutions for application/OS problems Opening, closing and monitoring tickets in our ticketing system throughout their lifecycle Monitoring ticket timelines (SLAs) Contact with the end users by phone, email and chat Working on 8h shifts (in 7 am - 8 pm time window) from our office located in Wrocław (100% onsite), possibility of taking a shift during the weekends requirements-expected : Deep experience in technical support English and Italian language min B2 level Good knowledge of a ticketing tool Team player attitude Willingness to work in shifts between 7 am - 8 pm from the office in Wrocław Organisational skills and the ability to set priorities effectively Quick and effective problem solving skills Previous work experience in helpdesk/service desk environment will be an asset offered : Great atmosphere and openness as well as mutual trust and understanding International working environment Extensive preparatory training for your role Room for development (internal recruitment, courses) E-learning platform access with prizes (extra days off, vouchers, IT gadgets) Language courses Private medical care Sport allowances (Multisport) Hybrid work opportunities Company events Company bus Parking for employees Charity initiatives Competitions and initiatives for employees And even more… benefits : sharing the costs of sports activities private medical care sharing the costs of foreign language classes life insurance fruits integration events corporate sports team no dress code parking space for employees employee referral program charity initiatives 50% of discount on our foundations therapeutic services