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Service Desk Agent with English and German (in the best team ever!)
  • Wrocław
Service Desk Agent with English and German (in the best team ever!)
Wrocław, Wrocław, dolnośląskie, Polska
Hemmersbach
6. 11. 2024
Informacje o stanowisku

Service Desk Agent with English and German (in the best team ever!)



Your responsibilities

  • Providing IT support to end users located in various locations globally
  • Analysing, troubleshooting and providing fixing solutions for application/OS problems
  • Opening, closing and monitoring tickets in our ticketing system throughout their lifecycle
  • Monitoring ticket timelines (SLAs)
  • Contact with the end users by phone, email and chat
  • Working on 8h shifts (in 7 am - 8 pm time window) from our office located in Wrocław (100% onsite), possibility of taking a shift during the weekends

Our requirements

  • Experience in technical support
  • English and German language min. B2 level
  • Good knowledge of a ticketing tool
  • Team player attitude
  • Willingness to work in shifts between 7 am - 8 pm from the office in Wrocław
  • Organisational skills and the ability to set priorities effectively
  • Quick and effective problem solving skills
  • Previous work experience in helpdesk/service desk environment will be an asset

What we offer

  • Buddy program
  • Company events
  • Flat hierarchies
  • Food allowance
  • International environment
  • Job with purpose
  • Modern and centrally located office
  • Sport allowances

 

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  • Team leader Wrocław
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