Informacje o stanowisku

technologies-optional :

• Salesforce
• Microsoft Excel

• SERVICE DESK AGENT WITH FRENCH & ENGLISH
• Receiving and logging user requests via phone, email, and ticketing system in French & English
• Providing first-line technical support and resolving day-to-day IT issues
• Diagnosing problems and escalating complex incidents to higher support levels
• Handling incidents and service requests in line with ITIL processes and SLA requirements
• Supporting users with operating systems, office applications, and hardware
• Documenting solutions and maintaining the knowledge base
• Cooperating with other IT teams to ensure timely issue resolution
• Monitoring ticket status and keeping users informed about progress
• Ensuring high-quality service and user satisfaction

• Secondary education or equivalent
• Strong IT knowledge and experience with computer hardware
• MANDATORY: Fluent in both English and French (B2+); knowledge of other additional languages is a plus
• Proficient in MS Office
• Excellent communication and teamwork skills
• Willingness to attend training in Poland and abroad
• Ability to work 24/7 in a 3-shift system
• For foreign candidates: valid work permit to work in Poland

• In addition to private healthcare, we offer Multisport cards, Benefit Systems, and other similar perks.

• private medical care
• flexible working time
• no dress code
• coffee / tea
• christmas gifts

Warszawa - Oferty pracy w okolicznych lokalizacjach