Service Channels Lead

Expected

In this role, you will lead the implementation and evolution of the enterprise-wide ServiceNow platform, ensuring a seamless and consistent service experience across regions and functions. As the Service Channels Lead, you will play a pivotal role in driving operational excellence by optimizing service delivery channels, enhancing user engagement, and enabling cross-functional collaboration. Your work will directly contribute to the success of global transformation initiatives, supporting Finance, Procurement, HR, and other enterprise functions in delivering efficient, scalable services.

• Implementing and evolving the ServiceNow platform with cross-functional partners to support finance, procurement, HR, and other future service areas.
• Driving global adoption and optimization of ServiceNow solutions to improve operational efficiency and enhance user experience.
• Eliminating email as a service request channel and reducing email dependency across other service interactions.
• Collaborating across Astellas GBS and engaging specialized teams to ensure effective change management and successful project delivery.
• Communicating transformation progress, conducting readiness assessments, and presenting insights to stakeholders and governance forums.

Optional

• Global collaboration: Become part of a connected global business of like-minded life science leaders, all dedicated to improving patients lives worldwide.
• Real-world patient impact: Contribute to transformative therapies that reach patients around the world, knowing your work makes a difference every day.
• Relentless Innovation: Join a company at the forefront of scientific breakthroughs, where youll have the opportunity to shape the future of healthcare.
• A Culture of Growth: Chart your own course within a supportive environment that values your contributions, champions your development, and empowers you to pursue your passions.

Location and Working Environment

This is a permanent role based in our Global Capability Centre in Warsaw, Poland and hybrid working with the expectation for some office presence. Flexibility may be required in line with business need. Candidates must be located within a commutable distance of the office

Astellas’ Responsible Flexibility Guidelines Statement- At Astellas we recognize the importance of work/life balance, and we are proud to offer a hybrid working solution allowing time to connect with colleagues at the office with the flexibility to also work from home. We believe this will optimize the most productive work environment for all employees to succeed and deliver. Hybrid work from certain locations may be permitted in accordance with Astellas’ Responsible Flexibility Guidelines.

• Impact
• Innovation
• Integrity
• One Astellas
• Accountability
• Courage
• Sense of Urgency
• Outcome Focus

ASTELLAS PHARMA CAPABILITY CENTRE POLAND SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ