User-Centric Design: Develop user interfaces and experiences that prioritize the needs and expectations of our customers. Create user-centred designs that enhance usability and efficiency
Research and Analysis: Collaborate with various team members to gather and analyse data about user behaviours, pain points, and preferences. Utilize insights to inform design decisions
Wireframing and Prototyping: Propose and sketch visual concepts, design wireframes, user flows, interactive prototypes, and mock-ups to visualize and iterate on the user interface design
Information Architecture: Structure information and content to create intuitive navigation and information retrieval within our merchant services applications
Collaboration: Work closely with other members of the digital team, marketing, and cross-functional teams, including customer experience, developers, product managers, and business stakeholders, to ensure the successful implementation of designs
Usability Testing: Conduct usability testing to gather feedback and iterate on designs for continuous improvement. Work with digital, marketing and customer experience team to plan and conduct remote and on-site user research and usability testing with real users to ensure the end- design provides users with the optimum experience in terms of efficiency, effectiveness, and engagement
Accessibility: Ensure that designs are inclusive and compliant with accessibility standards to reach a broad user base
Visual Design: Collaborate with visual designers or create visually appealing, ensure design standards, guidelines and best practices are adhered to and enhances the overall aesthetics of our products
requirements-expected :
Skills & Experience required:
Demonstrate knowledge of user experience (UX) best practices, interactive design principles, information architecture and experience architecture
Demonstrate knowledge of design thinking process and framework, and familiarisation with workshop and co-creations
Demonstrate knowledge of website architecture, interactive design principles, web usability, and business needs
Experience with user-centred design from discovery and research to delivery
Experience/familiarity with accessibility best practices
Experience/familiarity with CSS and responsive design
Comprehensive knowledge of accessibility standards and how to apply them
Experience designing products for mobile and desktop; internal facing systems experience is a plus
The job requires an efficient self-starter with A strategic mindset is complemented by hands-on capabilities, allowing you to articulate a vision and execute plans, you’ll also be a strong influencer with a keen attention to detail and honed organisational skills
Data-first orientation, tech-savviness, analytical prowess, and mastery of systems set you apart
A versatile team player with the ability to show grace under pressure and respectfully challenge, coach, and advise stakeholders at all levels – inside and outside the organisation
Qualifications:
Bachelors degree (preferred emphasis on Service Design, Experience Architecture, or Interaction Design), or equivalent experience
4+ years of related work experience, such as UX or digital industry
Proficiency in design tools such as Figma, Sketch, InVision, Axure, Visio, Adobe product suite, or similar
Experience with research tools including Quantum Metrics, HotJar, CrazyEgg, Zarget or other similar tools
A portfolio showcasing relevant design work
Tools you will be working with:
Figma, Sketch, InVision
UserZoom
Quantum Metrics
Adobe product suite (Adobe Experience Manager, Adobe Target)
Atlassian Jira, Confluence
offered :
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
