⚙ Our toolkit: Slack, Notion, Google Workspace, ClickUp, Intercom, internal CRM system
There is an expectation to do a few night shifts per month.
responsibilities :
Responding promptly and professionally to customer inquiries, questions, and complaints via various channels, including email, live chat, and social media platforms.
Providing accurate and detailed information about Ramp Network’s products, services, and platform functionalities.
Troubleshooting and resolving customer issues related to onboarding, transactions, and technical difficulties.
Collaborating with internal teams, including development and product teams, to address complex customer issues and provide effective solutions.
Proactively identifying patterns or trends in customer inquiries and provide feedback to improve product features and user experience.
Assisting in creating and updating customer support documentation, including FAQs, knowledge base articles, and user guides.
Contributing to the continuous improvement of customer support processes and workflows, including analysis and creating reports
Maximising customer satisfaction, and identifying areas for new / additional training or knowledge checks.
Maintaining a positive and empathetic attitude while working under pressure to ensure customer satisfaction and retention.
There is an expectation to do a few night shifts per month.
requirements-expected :
Experience in a customer support role of at least 1.5 years.
Strong interpersonal and communication skills, with the ability to effectively communicate technical concepts to both technical and non-technical individuals.
Excellent problem-solving and analytical skills, with a keen attention to detail.
Ability to work independently and as part of a team in a fast-paced and dynamic environment.
Proficiency in using customer support software and tools for ticket management and communication (i.e. Intercom).
Proven ability to multitask and prioritize workload effectively.
Patience, empathy, and a genuine passion for providing exceptional customer service.
Proactive approach to professional development, eagerness to embrace new challenges and learning opportunities.
offered :
Competitive salary
Equity package: share in our success
Zero-fee crypto purchases via on-ramp!
6500- 7200 PLN gross (contract of employment, contract of mandate)
Health & wellbeing
Private medical care package
Gym pass for you and your partner
Dedicated time off for yearly health check-ups
Development & Growth
Self-development and conference budget
Language lessons
Internal workshops and activities supporting growth and mental health
Great working environment
Modern and comfy offices in Warsaw and Wroclaw, which has everything youll need to excel and collaborate with your team
Hybrid working
The best laptops and kit to work on
Internal Tech meetups on-site & online
Socials
Lunch on us twice a week for you to connect your with fellow Rampers
