The project involves the implementation of a Salesforce-based system designed to offer vehicles and related financial products to both B2B and B2C customers. This system will be built upon the Salesforce platform and integrated with other systems to ensure seamless operation and enhanced customer experience. The project focuses on creating a streamlined solution for managing vehicle offerings and associated services efficiently.
responsibilities :
Serve as a Problem Solver Manager/Project Manager for an existing service, responsible for managing and overseeing ticket resolution
Coordinate and lead the resolution process for technical and operational issues, ensuring timely and effective solutions
Collaborate with cross-functional teams to identify the root cause of problems and recommend or implement appropriate solutions
Ensure continuous improvement of service quality by monitoring and refining the support process
Work closely with clients and technical leads to maintain clear communication throughout the project lifecycle
requirements-expected :
Minimum of 3 years of professional experience in a similar role
Proficiency in Salesforce (must-have technology)
Solid understanding of ticket management and issue resolution processes
Familiarity with coordinating between various teams to ensure effective problem-solving
Experience in managing or overseeing existing services within Salesforce environments (not a developer role)
