Informacje o stanowisku

Together with our client - a world-known company - we are building a new contact center! We invite you to explore an offer that will provide you with growth!

If you already have experience in managing a contact center, you perfectly understand what will bring the companys profits and you know how to maximize them, let us get to know you and apply! You will have the opportunity to participate in the creation of new contact center structures.

What we expect

• minimum 2 years of experience at the Operations Manager level with proven achievements in managing a new contact center at the initial stage,
• fluent communication in English (min. C1) & Polish (min. C1). Additional languages such as French or Spanish will be plus,
• excellent understanding of what drives company revenue and how to maximise this within the operation,
• proven experience in a senior management role within a customer service or contact centre environment,
• strong leadership and decision-making skills, with the ability to inspire and motivate teams to achieve goals,
• excellent analytical and problem-solving abilities,
• strategic thinking and ability to develop and execute initiatives to enhance customer, satisfaction and loyalty,
• nice to have: bachelor’s degree in business administration, management or related field.

Employment agency entry number 47

this job offer is intended for people over 18 years of age

What we offer

• stable employment in an international, growing company,
• benefits package,
• opportunity for professional development,
• building and training growing structures of the company,
• modern office in attractive location in Warsaw.

Your tasks

• develop and implement customer service strategies and policies to align with company objectives and enhance the customer experience,
• manage and optimize the performance of the customer service team, including recruitment, training, and performance evaluations,
• monitor key performance indicators and metrics to assess performance and identify areas for improvement,
• collaborate with cross-functional teams to address customer feedback, resolve issues, and implement process improvements,
• stay abreast of industry trends and best practices in customer service to drive continuous improvement initiatives,
• maximize revenue generation to reach long and short term financial projects,
• selecting, training, developing, and managing performance of direct reports and their associates.

Warszawa - Oferty pracy w okolicznych lokalizacjach