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Operations Manager
  • Warszawa
Operations Manager
Warszawa, Warszawa, mazowieckie, Polska
Foundever
15. 5. 2024
Informacje o stanowisku



Join our team at Foundever!





Are you looking for a job in a dynamic environment where you can develop your skills and gain experience in the outsourcing and consulting industry? We are a leading company with 1500 great people across Poland (Warsaw, Gdansk, and W@H), and now we are looking for you to join our team! 



Location: Warsaw














Your daily tasks:




  • Lead teams to meet and exceed business objectives;  
  • Line management responsibility for coaches/Team Managers; 
  • Supervisory responsibility for multiple teams with more than one client;  
  • Management of any client escalations related to the Operational teams performance;  
  • Ensure GOS metrics are consistently achieved.


















What do we expect from you?







  • Language: Proficiency in English (C1) and Polish (B2);
  • Experience: : 2+ years of relevant experience in team management of 100+ employees;
  • Technology: Knowledge of MS Office and developed computer skills;  
  • Personal skills: Strong leadership skills with ability to manage multiple teams










Advantages will be:




  • Demonstrated knowledge of contact center operations and customer support;
  • Independence AND ability to work with minimal supervision;
  • Supervisory skills (including tools, processes and system knowledge); 
  • Demonstrated ability to analyze processes, enact change, think operationally and strategically;  
  • Soft skills.




























Working Conditions




  • Type of contract employment contract;

  • Basic salary + bonuses;
  • Work Environment is in our new office in Warsaw.










What else should you know




  • Co-financing for glasses and holidays, employee referral program, vouchers for various occasions (Christmas, Childrens Day, etc.);
  • We offer private Medicover insurance;
  • Multisport card available, as well as an internal Everbetter program to promote a healthy lifestyle;
  • Professional development through training and cross-location cooperation at the international level. 










Company Overview







Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 





















 




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