As a Operational Resilience Business Analyst Lead, you will be working for our client, a global financial institution engaged in a large-scale resilience and supplier-risk transformation. You will play a pivotal role in designing business architecture frameworks, enhancing operational resilience, and enabling transparent traceability across processes, controls, and incidents. This is a chance to contribute to a multi-market program focused on mapping critical journeys, optimizing supplier-related controls, and translating incident insights into structured, testable capability questions. Join us to drive innovation in operational resilience and secure a robust future for financial services.
Unleash strategic innovation — shape the future of financial resilience!
Kraków-based opportunity with hybrid work model (2 days/week in the office).
Not required; we accept candidates globally for this role.
responsibilities :
Analysing real-world incidents and mapping them through processes, activities, and supplier responsibilities
Deriving root-cause-to-control logic and converting findings into capability questions
Building synthetic incident scenarios to identify resilience gaps
Ensuring all outputs align with established capability-question frameworks
Leading end-to-end linkage across process, activity, supplier, controls, and incident layers
Maintaining a coherent resilience architecture blueprint across markets
Partnering with architecture and service management teams to validate mappings
Designing expected-state supplier resilience models and recovery approaches
Providing architectural input into remediation actions and ensuring traceability
Producing clear regulatory and audit artefacts explaining control rationale
Defining metadata standards and collaborating with BI to develop risk and maturity dashboards
requirements-expected :
At least 6 years of experience in business architecture, operational resilience, or complex process modelling
Demonstrated ability to translate technical incidents into business narratives
Expertise in root-cause and thematic analysis
Experience working with senior stakeholders in large organisations
Strong understanding of control frameworks and resilience principles
Excellent written communication skills for regulator-ready documentation
Experience mapping end-to-end customer journeys and supplier touchpoints
Ability to design scalable business and data models
Strong analytical skills for interpreting incident and supplier performance data
Proven ability to operate autonomously in complex, multi-market environments
Fluent English
offered :
Stable and long-term cooperation with very good conditions
Enhance your skills and develop your expertise in the financial industry
Work on the most strategic projects available in the market
Define your career roadmap and develop yourself in the best and fastest possible way by delivering strategic projects for different clients of ITDS over several years
Participate in Social Events, training, and work in an international environment
Access to attractive Medical Package
Access to Multisport Program
Access to Pluralsight
Flexible hours
benefits :
sharing the costs of sports activities
private medical care
flexible working time
fruits
integration events
corporate gym
saving & investment scheme
no dress code
coffee / tea
drinks
christmas gifts
birthday celebration
sharing the costs of a streaming platform subscription
