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Business Analyst
  • Kraków
Business Analyst
Kraków, Kraków, Lesser Poland Voivodeship, Polska
HSBC Service Delivery (Polska) Sp. z o.o.
9. 12. 2023
Informacje o stanowisku

responsibilities :


  • Support Global Private Banking & Wealth business in delivering agile change across regions as part of the Sub Value Stream team.
  • Support Technology Delivery and IT Operations with the translation of business requirements and designs into more detailed functional requirements and designs, often representing the voice of the customer and business in these discussions, bridging the gap between product, technology, propositions, markets, business, and delivery teams.
  • Early change planning and audience analysis; through to designing and delivering change interventions (e.g.communications, training, support, organisation alignment); and tracking and taking actions on change readiness, adoption, and feedback.
  • Source and interpret data and insights to underpin the feasibility and design of digital features and functions. Work closely with the Process Consultants in analysing and re-engineering world class business processes, in reengineering projects
  • Lead design workstreams or teams, managing other Global Transformation Analysts, SMEs and resources from our delivery partners.
  • Lead analysis using proven tools & techniques to plan, facilitate, validate, prioritise and otherwise lead problem statement definition, solution design, elaboration of requirements etc.
  • Be responsible for ensuring end to end delivery of requirements and agreed acceptance criteria on behalf of the business.
  • Proactively build skills, knowledge and experiences in Digital Analysis, Agile ways of working, & Design Thinking.
  • Build and maintain trusted relationships - collaborating with other teams working in an Agile environment to deliver more high-quality features faster.

requirements-expected :


  • Very strong analytical ability and problem-solving skills - excellent attention to detail and the ability to see things through to completion.
  • A Flexible and creative mindset.
  • Experience of analysis/requirements management techniques e.g., user stories, BDD style scenarios, e2e process flow or customer journey mapping, story mapping, elicitation techniques, gap and competitor analysis etc.
  • Experience of leading analysis activities to support the delivery of customer centric digital products and features.
  • Change management and implementation management techniques and approaches
  • Working experience with business stakeholders and product managers on product backlogs.
  • Proven track record as an outstanding analyst, consultant and/or project manager
  • Ability to work independently and proactively.
  • Highly developed communication skills, both written and verbal, to explain complex or technical issues.
  • Strong knowledge of the external environment – regulatory, political, competitors etc.

offered :


  • Competitive salary
  • Annual performance-based bonus
  • Additional bonuses for recognition awards
  • Multisport card
  • Private medical care
  • Life insurance
  • One-time reimbursement of home office set-up (up to 800 PLN)
  • Corporate parties & events
  • CSR initiatives
  • Nursery discounts
  • Financial support with trainings and education
  • Social fund
  • Flexible working hours
  • Free parking

benefits :


  • sharing the costs of sports activities
  • private medical care
  • sharing the costs of professional training & courses
  • life insurance
  • remote work opportunities
  • flexible working time
  • integration events
  • corporate sports team
  • doctor’s duty hours in the office
  • retirement pension plan
  • corporate library
  • no dress code
  • coffee / tea
  • parking space for employees
  • leisure zone
  • extra social benefits
  • employee referral program
  • opportunity to obtain permits and licenses
  • charity initiatives
  • family picnics
  • extra leave
  • In-office gym

  • Praca Kraków
  • Business Development Manager Kraków
  • Kraków - Oferty pracy w okolicznych lokalizacjach


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