This role ensures comprehensive monitoring of Network and Infrastructure, enhancing consumer visibility and supporting proactive issue resolution through real-time data collection. Additionally, the position involves maintaining the monitoring solution within a globally distributed framework, collaborating with various internal and external teams to optimize and automate the current setup while fostering a culture of continuous improvement and process optimization.

Your role:

• Implement and maintain monitoring solutions in a distributed environment (e.g., SolarWinds, PRTG, Checkmk, Nagios, etc.)
• Troubleshoot issues related to monitoring/service check configurations
• Manage and optimize IT network domains, including L2, L3, Firewalls, VPNs, Wi-Fi, Routing Protocols, TCP, UDP, etc.
• Develop and maintain scripts using PowerShell, Python, Bash, etc.
• Collaborate with teams to enhance Consumer Experience (CX)
• Utilize AIOps platforms (Moogsoft, BigPanda, ServiceNow) and cloud platforms (MS Azure, AWS, GCP) for monitoring and management
• Understand and address consumer needs effectively
• Communicate effectively with team members and stakeholders

Your skills:

• Bachelors degree in Computer Science or a related field; Masters degree preferred
• Over 5 years of professional experience in IT
• At least 2 years of experience with technical monitoring solutions
• Proficiency in deploying and managing monitoring systems (e.g., SolarWinds, PRTG, Checkmk, Nagios, etc.)
• Strong scripting skills – PowerShell, Python, Bash, etc.
• Basic working knowledge of AIOps platforms (Moogsoft, BigPanda, ServiceNow) and cloud platforms (MS Azure, AWS, GCP)
• Excellent communication skills
• Experience with leading monitoring, data analysis, and visualization tools
• Preferred certifications: CCNA, CompTIA Network+
• Additional certifications in monitoring tools are advantageous
• ITIL and Lean certifications are a plus