This job is an IT Level 2 Support technician position, where the support area is our office in Krakow, Poland as well as remote support to other European countries.
responsibilities :
To diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications (Microsoft Windows, Office 365, Android, iOS)
As part of EMEA IT support team, assist our users with any IT related incident when called upon
To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary
To accurately record, update and document requests using the IT service desk system.
To install and configure new IT equipment
To resolve incidents and upgrade different types of software and hardware
To resolve incidents with printers, copiers, and scanners
To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization
To create, maintain and publish relevant support documentation to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient
Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility
requirements-expected :
Minimum of bachelor’s degree in a relevant subject
1-2 years of experience in a similar role
Good knowledge around IT client systems
Basic knowledge around infrastructure and networks
Able to work effectively and able to deliver on tight deadlines
Excellent verbal and written communication skills in Polish and English
Ability to work under pressure
Proven problem-solving skills
Excellent attention to detail
A highly motivated team player with the skills and ability to manage changing priorities
offered :
Private healthcare including dental care – MEDICOVER
Life and long-term disability insurance – GENERALI
Social benefits: Gym card (MULTISPORT), Christmas vouchers, vacation and childcare subsidies
Attractive internal programs: Tuition Reimbursement / Referral Awards/ Rewards and Recognition Program / Internal Mobility Program
Additional vacations days
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of professional training & courses
life insurance
flexible working time
dental care
no dress code
coffee / tea
parking space for employees
extra social benefits
pre-paid cards
sharing the costs of tickets to the movies, theater
