technologies-expected :

responsibilities :

Provide technical support across the company in person or over the phone. Triage IT support incidents, resolve and/or transfer to the appropriate group (Incidents may come in via Phone/Walkup/Email/Service Portal)
Evaluate documented resolutions and analyze trends for ways to prevent future problems
Alert management to emerging trends in incidents
Assist in software releases and roll-outs according to Change Management best practices
Build rapport with business end users and business stakeholders
Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
Apply diagnostic utilities to aid in troubleshooting
Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution

requirements-expected :

College diploma or university degree in the field of computer science and/or 4+ years equivalent work experience
Knowledge of advanced computer hardware
Experience with desktop and server operating systems, including Microsoft and Linux
Extensive application support experience with Microsoft suite of products
Working knowledge of arrange of remote administration and diagnostic utilities, including Microsoft SCCM and SCOM
Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes
English level: B2
Empathy - if you can apply it in your daily work
Punctuality - we work from 7:00 a.m. to 3:00 p.m.
A good knowledge of the Polish language
If you are interested please send your CV in English

offered :

Stable employment conditions based on an employment contract
Opportunity for development in the newly opened, the only factory in Poland
Prepaid Pluxee cards
Rich package of private medical care paid by AFL (employee share: 1 PLN, more than 3000 medical facilities throughout Poland)
Life insurance policy paid by AFL
Additional group life insurance
Joint events
Practical and great quality onboarding gifts
Opportunity to have a real impact on the creation and improvement of processes

benefits :

responsibilities :