We are looking for a IT Support Field Engineer in Warsaw to travel to multiple customers at multiple sites as needed for support, dispatch and backfill purposes.
The Field Engineer ensures that a company’s computer systems work effectively for streamlined operations. They install computer hardware and software, update applications and perform diagnostic tests and maintenance on computer components. They help people resolve network, hardware and software issues. Depending on their specialisation and employment requirements, Field Engineers can work as full-time within a company and offer technical support and require to work overtime and weekends to suite the Company and Customer needs. Site Visit Reports will be submitted to the management team once the site visit is complete.
responsibilities :
Provide support for remote sites in and around the Region
After hours on-call support for requested sites
Provide support to other HPIT support teams as needed
Participate in operational meetings as required
LAN and Voice MACD knowledge/skills
Maintain and update existing network infrastructure.
Adding connectivity between labs, offices and network equipment via copper and fibre
Where required, maintain inventory of spare equipment, operating supplies, and cables. This will include creating and/or maintaining spreadsheets and/or other documentation regarding inventory levels
Create and maintain accurate documentation regarding site Cabling Support service
Send representation to appropriate platform meetings and other meetings that affect the service being supported
Hardware Depot/ Hardware Recovery Centre support
Loaner equipment management.
Parts Ordering and inventory management.
Shipping and Receiving management.
Provision authentication hardware like active smart cards, Active Keys, and smart card readers for users using HP internal systems.
New PC setup, install, re-image and End-user data transfer.
System software & hardware support in PC’s.
Incident management & resolution.
requirements-expected :
Bachelor’s degree in Computer Science or Information Technology
Proven work experience as Desktop Support Engineer or Support Technician
Good written and verbal communication skills (Polish min B2 and English B2)
Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals
Knowledge of popular operating systems, software applications, and remote connection systems: MS Windows, MS office 365, Active Directory, SCCM, DHCP, VPN and others
Need to have a car and driving license (company pay for gas)
offered :
Salary range: 9k-10k PLN gross on the contract of employment
