IT Service Manager for HR Domain

Expected

As IT Service Manager you are responsible for the design, integrity, quality, as well as service operations optimization of a portfolio of IT solutions/applications and the associated IT services delivered to Business and/or Support Functions. You are responsible for ensuring the IT solution/service provides the required functionalities and meets the expectations of Business and/or Support Functions. As an IT Service Manager, you need to closely collaborate with project teams and actively contribute to project set-up and its successful delivery and transition to BAU.

• Build, deliver, manage a portfolio of IT solutions/applications and underlying services as advised.
• Own the portfolio delivery: accountable end-to-end for the delivery of services within the Domain.
• Manage strategical development of application service portfolio considering IT guidelines, architectural design, and business orientation.
• Execute the IT solution/service delivery utilizing the internal IT delivery units and IT operations team members as well as external 3rd party IT service suppliers in a “core and flex model” as advised. Deliver an IT service or support within appropriate domain or subdomain for IT Solutions to relevant customer group ensuring execution of requirements within budgeted costs and time schedule.
• Review Service Level Agreements (SLAs) and corresponding service monitoring & controlling metrics to identify rightsizing opportunities.
• Collaborate with other IT Teams & Domains, as well as Architecture & Innovations to take advantage of and implement new, disruptive technologies.
• Responsible for sizing, staffing and managing of the product teams (application managers, solution architects, business analysts, etc.).
• Define and maintain product team processes.
• Accountable for the performance of product teams.
• Responsible for budget for service portfolio.
• Evaluate new demands and proactively promote application portfolio strategy towards business.
• Build and maintain business relationships with stakeholders, aligning drivers and objectives.

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• flexible working time
• fruits
• integration events
• corporate library
• coffee / tea
• drinks
• parking space for employees
• leisure zone
• sharing the costs of tickets to the movies, theater
• sharing the commuting costs
• employee referral program

Hitachi Energy Services Sp. z o.o.