Manage IT services for assigned sites, working with internal service teams and external service providers resources to provide effective IT services
Prioritize IT services work within the assigned sites and provide reporting on top issues and status
Manages service delivery of IT services at multiple locations and drive adherence to SLAs
Partners with the IT Business Relationship Manager to provide IT services to assigned sites that meet the local business needs/plans and drive our IT operating model
Works collaboratively across IT Services, Business Relationship Managers, and Finance to communicate allocations and local funding requirements for the site Service Delivery Infrastructure requirements.
Manages the lifecycle of site infrastructure at assigned sites to ensure adequate planning and funding is in place to prevent cyber security risks
Oversee site incident management, communication to IT and business leadership, status reviews, root cause analysis approvals and follow-up actions.
Ensure effective IT change management execution, following the ITIL framework and PHINIA standards and processes, including coordination of local maintenance windows and IT Project Work with service teams for effective problem management activities
Manage business escalations to resolve IT operational issues and incidents and business client complaints
Analyze and manage service delivery effectiveness through relevant regional metrics, scorecards, and improvement actions.
Align relevant IT services with the needs of the business and work to continuously improve the quality and cost of services delivered.
Supports the local execution and coordination of Corporate and BU IT initiatives such as cyber resiliency, product line launches, new products, footprint changes, etc.
Participates in the identification of emerging technologies and new capabilities that add value and align with IT strategy
requirements-expected :
Bachelor’s or masters degree in computer science, information systems, business administration, related field, or equivalent work experience