Responsible to Group Security Tech Support Manager to assist in the security installation
handover, ongoing maintenance of the physical and electronic security equipment within Group JD Sports Fashion plc premises, to the excellent standards required in order to protect the company from both internal and external threats.
To assist in ensuring the smooth and effective operation of the Group JD Sports Fashion plc Security Tech Support Helpdesk and ensuring all equipment is functioning correctly. To offer an Electronic Security Tech support for all Group property locations ensuring they are adequately but cost effectively protected.
responsibilities :
To ensure the efficient running and operation of the Tech Support helpdesk.
To monitor and deal with all emails and all telephone enquiries efficiently and effectively and within KPIs.
Ensure contractors are attending calls outs as per the agreed SLAs.
To operate the out of hours, support service set up on cycled a rota with the tech team staff.
To liaise with the Projects team to ensure that any snagging works from Handover are completed within a prompt timeframe.
To ensure that the tech support inventory sheets held with certain contractors are kept up to date and the security ‘used’ equipment is readily utilised within the store estate.
To utilise the alarm panel, CCTV, and EAS remote access facility and software to make changes/fixes to these systems to minimise the number of engineer call outs.
To ensure a service checklist is completed when a security system is being serviced by a contracted engineer.
To ensure that all security equipment installed or changed out in any new, refurbished, or existing Company sites (and any other security installation project) are programmed with the correct company settings and configuration, and that they continue to function and transmit following handover.
To liaise with security maintenance engineers attending Company sites to ensure all stores are reporting the correct information and any outstanding tasks, or works, are fully completed before the engineer leaves site.
To ensure RT Ticket System and other relevant software is correctly utilised and when possible, all security maintenance works issues are completed within relevant timescales and not overdue.
To ensure that any expenditure on additional security equipment is authorised appropriate management levels.
To carry out any ad-hoc projects and/or complete any other tasks as may be requested from time to time by the Group Security Installations & Tech Support Manager in line with current levels of responsibility.
To operate total confidentiality with all information gained in respect of the company, its business or personal, and to ensure all confidential and other paperwork is properly secure and filed away as necessary.
To assist with raises Purchase Orders for contractors and ensuring they are invoiced correctly.
To assist with Handovers where necessary and liaise with the Installations team.
benefits :
private medical care
flexible working time
corporate products and services at discounted prices
