Informacje o stanowisku

technologies-expected :

• Linux
• SQL

• Respond and provide expert technical direction to customers regarding operational issues, firmware upgrades and general system maintenance.
• Regularly assess customer applications and troubleshoot/diagnose issues through research and/or issue replication to determine the root cause.
• Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear, and professional manner.
• Maintain a communication link between customer service and other Evertz departments by partnering to resolve customer issues and communicating status/progress to customers.
• Aid in design changes and interface with Evertz Product Management team regarding new “feature requests”.
• Support the development of communications tools by generating or authoring customer guides and providing detailed technical information to the technical writing group.
• Participate in on-call duty.

• Previous experience in support roles is highly desirable
• Good communication and interpersonal skills
• Work experience with Linux (any flavour)
• Problem-solving attitude and ability to react to changing situations
• Ability to act effectively in high-pressure situations
• Dedicated to delivering excellent customer service
• Passionate about technology and eager to learn new software and hardware products
• Ability to multitask in a fast-paced environment

• private medical care
• remote work opportunities
• integration events

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