113 581
19 190
We, ChoiceQR, are a global food tech startup with offices in Prague, Warsaw, and Kyiv. Our product is a SAAS solution designed for restaurants, cafes, and hotels. It includes features such as online menus, table reservations, self-delivery and pickup platforms, table booking, reviews, and a customer database with a loyalty program. Our subscription-based product ranges from $15 to $89 per month and is already trusted by over 13,000 businesses across Europe.
What matters to us:
- It would be great if you had experience as a support manager and have some background in HoReCa and IT.
- Team spirit is crucial.
- We value initiative and proactive approach.
- Experience in online chats or customer support services is a plus.
- CRM skills would be beneficial.
- A systematic approach to daily tasks is important.
- Proficiency in Polish and have at least B2 level of English.
What you'll be doing:
- Helping customers resolve their issues through our support line.
- Prompt responses in support chats and messengers, calls.
- Documenting and forwarding customer feedback to improve our app.
- Keeping track of technical issues reported by customers.
What we offer:
- Flexible work hours, Monday to Friday from 09:00 to 17:00 Warsaw time.
-Remote or hybrid position depends on your location.
- Experience in an international IT company.
- Paid vacations.
- A high-quality product.
- Interesting tasks and challenges.
- Opportunities for career growth.