Informacje o stanowisku

If you want to join an internationalNordic company, be a part of theCustomer Service department in Wrocław, and use your Spanish and Italian skills - apply!

What we expect

• You have an advanced level of Spanish (C1/C2)
• You have a min. intermediate level of Italian (B1level onwards)
• You have a min. upper-intermediate level of English (B2 level onwards)
• You have previous experience in the Customer Service area or a similar
• You have a bachelor’s or master’s degree
• You are anopen-minded person,eager to learn new things, withwell-developed problem-solving skillsandgreat communication skills

Employment agency entry number 47

this job offer is intended for people over 18 years of age

What we offer

• Development opportunities in the Scandinavian company focused on people and the nature
• Full benefits package (private medical care, sport/fitness benefit card, life insurance)
• Annual bonusdepending on job grade (7,5% or 10% of annual salary)
• Holiday bonus from the Social Fund Budget
• Relocation package
• Hybrid working model (the minimum of 3 days in the office and the maximum of 2 days at the HO per week)
• Training platform
• Post Graduate Studies

Your tasks

• Provide Customer Service in commercial-related tasks and perform daily operations, including order intake and management
• Handle customer requests in Salesforce related to samples, pricing, and technical documentation
• Manage and maintain excellent quality customer data, and price lists
• Collaborate proactively and coordinate with internal stakeholders like Sales, Operations, Finance, and Logistics teams aiming for customer satisfaction and on-time delivery
• Communicate with customers through various channels, including phone, online video calls, and email through the Salesforce Case Management system
• Provide reports, certificates, and statements based on customer requests, using available data sources
• Onboard, guide, and support customers with our online platform
• Analyse customer data and customer service processes, contributing to the continuous development of our processes and tools
• Take part in additional training extending knowledge about products, systems, and processes

Wrocław - Oferty pracy w okolicznych lokalizacjach