Informacje o stanowisku

Are you looking for a role where you can combine your passion for developing people with a real business impact?

Are you someone who can bring structure to growth—someone who thrives in fast-paced contact-center environments and can seamlessly switch between supporting your team and managing daily operations?

Our Client, a fast-growing, data-driven company focused on delivering exceptional customer experiences at scale, is looking for a Team Leader with Dutch!

What we expect

• solid experience in a customer service environment with a proven track record of managing big teams,
• fluency in Dutch (min. C1) and English (min. B2) for seamless communication in an international team,
• strong coaching, communication, and people-development skills,
• experience working with KPIs, quality frameworks, and operational metrics,
• a strong problem-solving mindset and the ability to stay calm under press.

Employment agency entry number 47

this job offer is intended for people over 18 years of age

What we offer

• Employment contract (full time position)
• Possibility of hybrid work (after onboarding 3 day from office, 2 days from home)
• Annual bonus (based on performance)
• Private medical package
• Co-funding for sports or cultural cards
• Co-funding for group life insurance
• PPK pension plans

Your tasks

• managing a team of 15+ Client Services Specialists across phone, email, and case-handling channels,
• conducting regular 1:1s, coaching sessions, and supporting individual career growth,
• monitoring performance KPIs (SL, quality scores, productivity) and providing actionable feedback,
• supporting onboarding and training of new team members,
• coordinating daily operations with WFM and handling complex customer escalations,
• analyzing trends to recommend improvements to workflows and customer communication,
• contributing to cross-functional projects that enhance service delivery.

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