We are currently looking for an Application Support Specialist to join our team working on a project for a retail client. The team is responsible for handling tasks within the second line of support, as part of global development, supporting new and existing solutions developed by cross-functional teams.
The main goal of the role will be to enable smooth incident flow, categorization, resolution, and close collaboration with customer support and other support lines.
The role requires 24/7 on-call duty on a rotational basis within the team.
responsibilities :
Effectively categorizing incoming support tickets based on urgency, impact, and complexity, defining the affected area
Resolving technical issues
Managing escalation
Collaborating with other support lines
Maintaining comprehensive documentation related to issue resolution, best practices, knowledge sharing
Proactively identifying recurring issues and causes, proposing and implementing improvements to prevent similar problems in the future, monitoring support process efficiency, and suggesting enhancements
Following policies and procedures
requirements-expected :
At least 2 years of experience in an IT operational/service desk role
Effective time management - prioritization of tasks, managing workload effectively to meet expected SLAs
Experience working with Microsoft solutions and platforms, Service Now, Atlassian stack (Jira/Confluence)
Knowledge of SQL or NoSQL databases, or any programming language would be advantageous
Basic knowledge of ITIL
Fluent communication in Polish and English
offered :
Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
Employment stability - revenue of EUR 410 M, no debts, since 2006 on the market
We share the profit with Workers - last year we allocated PLN 21 M to this benefit
Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
Comfortable workplace – class A offices or remote work
Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
Investment in your growth – meetups, webinars, training platform and technology blog – you choose
Fantastic atmosphere created by all Sii Power People
