Application Support Engineer (CEE)

Your responsibilities

• Implement and oversee the installation, ongoing maintenance, and monitoring of databases and application systems within large-scale server environments.
• Develop administrative tools to streamline and automate workflow processes.
• Ensure the reliable performance of applications within our HR cloud infrastructure.
• Provide efficient troubleshooting solutions and problem resolution for system issues.
• Engage actively in various projects contributing to the enhancement of system functionalities.
• Coordinate with 3rd party service providers to maintain system standards and performance benchmarks for ex. suppliers installing printers, access points, technicians testing our server rooms etc.
• Płatnik support: installing, creating databases, troubleshooting in case of issues
• Enova support: installing P2S VPN, troubleshooting, being point of contact between Datio (3rd party supplier) and SD Worx Workplace Services Team (mostly Networking Team)
• Overall local support with software and hardware issues for users (as much as you could without admin access), taking care of local networking on a small scale
• Management of mobile phone process from ordering to setting up
• Support smart automation initiatives from an technical side

Our requirements

• Completed vocational training as an IT specialist for systems integration or comparable training
• Very good knowledge of Microsoft operating systems
• Good knowledge of Microsoft database systems (MsSQL)
• Knowledge of Citrix Xen-App version 6.5 and higher desirable
• Confident handling of Powershell
• Good knowledge of Polish and English language
• Distinct customer and service orientation
• Ability to work in a team
• A well-structured way of working as well as strong communication skills

What we offer

• Stable employment conditions: permanent contract of employment (after a 3-month probation period)
• Flexible working time
• Private medical care (LuxMed)
• Life insurance & Bonus Plan
• Cafeteria system / Multisport Card
• Meal vouchers – Edenred Card
• Financial allowance for remote working
• Subsidy for glasses or lenses (500 PLN once every 2 years)
• Loans for employees
• Referral program