Informacje o stanowisku

• Adhering to SLAs
• ITIL Processes awareness and adhering to
• Reporting to the Track Lead / Team Lead
• Helping team members in case of Issues/Technical Problems
• Handling tickets / requests
• Troubleshooting technical issues
• Ensuring that the processes are adhered to
• Understanding of Multi-geo support environment
• Responsible for successful completion of Installation, configuration and migration
• Ensure maximum uptime according to the SLA
• Improves and maintains customer and employee satisfaction
• Implementing new technologies and design changes
• Applying patches/upgrades to maintain security level
• Day-to-Day reporting analysis tasks
• Interaction with various technical tracks (L2 support)
• Vendor co-ordination & follow up
• Knowledge about ITIL, CMMi framework
• Ability to maintain the availability and performance of .net & Java based applications
• Knowledge in Web Server/App server architecture, Apache Tomcat & JBOSS EAP
• Good knowledge of web applications hosted on IIS, Worker process(s) troubleshooting, IIS logs monitoring, Recycling of applications.
• Understanding around on setting up Scheduled Tasks and usage Service Accounts usage.
• Understanding and experience on deployments and release management process
• Understanding of any other App/Web server (like tomcat, wildfly, httpd etc.) will be a plus
• Exposure to SSL Certificates
• Should be familiar with debugging of application data issues and server health check/monitoring.
• Maintain Knowledge base and provide first level resolution.
• Should be capable to extracting and analysing TOMCAT/JBOSS/JVM logs
• Should be able to understand, modify and write SQL queries independently to retrieve data from the database as needed.
• Should be familiar with the scripting knowledge like PowerShell & Python
• Having basic understanding or awareness of Informatica and SAP modules.
• Basic understanding of Networks with skills around Telnet, Netstat and DNS and AD fundamental
• Excellent communication and conversation skills (Verbal and Written)
• Excellent customer handling skills
• Good documentation skills
• Strong analytical skills and problem-solving capabilities

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