In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting edge technologies that shape the world of the future. For our customer, we are looking for a Workplace Subject Matter Expert (SME) - Knowledge Transfer Writer to support our Managed Workplace transition. This role focuses on documentation, training materials, and content strategy related to workplace technologies, ensuring a smooth knowledge handover to delivery teams.

Project information:

• Location: Remote
• Type of employment: B2B contract or
• Remuneration: Up to 110 PLN/hour net + VAT on B2B
• Project language: German + English

Your tasks:

• Acting as the main point of contact for both internal and external communications related to knowledge transfer
• Serving as the Knowledge SME for Managed Workplace services, including:
  • Laptops and workstations
  • Microsoft Defender & mail security
  • M365 platform
  • Mobile device management
  • Automation and software packaging
• Creating high-quality documentation and training content to support service transitions
• Organizing and maintaining knowledge platforms to ensure accessibility and usability
• Ensuring that all deliverables meet defined quality standards
• Supporting handover activities from transition to steady-state delivery teams

Requirements:

• Proven experience in knowledge management, technical writing, and digital content strategy.
• Experience with organizing and managing knowledge platforms.
• Solid understanding of workplace IT environments and related technologies.
• Strong written and verbal communication skills in both English and German.
• Ability to work independently and collaboratively in a fast-paced environment.

We offer:

• Private medical care with dental care (covering 70% of costs) + rehabilitation package. Family package option possible.
• Multisport card (also for an accompanying person).
• Life insurance.
• International work environment.