Informacje o stanowisku

Together with our client, a world-known company, we are building a new contact center in Warsaw!

If you have experience in optimizing staffing levels, monitoring customer contact volumes in real-time and you are looking for an opportunity to develop your career in a dynamic, international environment, this job offer is for you!

What we expect

• proven experience in workforce management within a dynamic contact centre or customer service environment (min.1-2 years)
• fluency in English
• proficiency in workforce management tools and software
• high proficiency in Microsoft Excel preferred
• good computer skills
• strong analytical skills and ability to interpret data to drive decision-making
• excellent organizational and time management skills
• self-starter and resilient individual who excels in a dynamic environment

Employment agency entry number 47

this job offer is intended for people over 18 years of age

What we offer

• stable employment
• benefits package
• opportunities to take on new challenges
• building new structures of the company
• modern office in attractive location in Warsaw

Your tasks

• work closely with operations management to maintain service levels, adherence, overall delivery
• work closely with WFM Manager to address schedule changes/concerns
• analyzing business processes (review and evaluate the results at the end of the project or after the resolution of an incident)Work closely with WFM Team to drive delivery results
• monitor Realtime adherence
• update schedules as needed, adjust breaks/nunches for better performance
• participate in relevant meetings
• provide input to stakeholders and drive labour management

Warszawa - Oferty pracy w okolicznych lokalizacjach