Informacje o stanowisku

Together with our client, a world-known company, we are building a new contact center in Warsaw!

If you have experience in optimizing staffing levels, scheduling, forecasting and are looking for opportunities to develop your career in a dynamic, international environment, this job offer is for you!

We invite you to take on new professional challenges in which you will be able to test yourself and develop!

What we expect

• proven experience in workforce management within a dynamic contact centre or customer service environment
• fluency in English
• proficiency in workforce management tools and software
• strong analytical skills and ability to interpret data to drive decision-making
• xcellent organizational and time management skills
• self-starter and resilient individual who excels in a dynamic environment
• good computer skills

Employment agency entry number 47

this job offer is intended for people over 18 years of age

What we offer

• stable employment
• benefits package
• opportunities to take on new challenges
• building new structures of the company
• modern office in attractive location in Warsaw

Your tasks

• analyse call volume patterns and historical data to forecast staffing requirements and schedule adherence
• monitor real-time performance metrics and adjust staffing levels and schedules as needed to meet service level targets
• collaborate with leadership to develop staffing plans and strategies to support business objectives
• maintain and update workforce management systems to accurately reflect staffing schedules and availability
• generate reports and analyse data to identify trends and opportunities for process improvement

Warszawa - Oferty pracy w okolicznych lokalizacjach